Responsible Gaming
Gaming Should Be Entertainment
Online pokies should be enjoyed as a form of entertainment, not as a way to earn money or solve financial problems. The odds are always in favour of the house, and there is no guaranteed way to win. Please gamble only with money you can afford to lose.
Age Verification
You must be 18 years of age or older to gamble in New Zealand. It is illegal for anyone under the legal gambling age to participate in online pokies or any other form of gambling. If you are under 18, please do not use our affiliated gaming services.
Warning Signs of Problem Gambling
If you experience any of the following, you may be developing a gambling problem:
- Spending more time and money on gambling than you intended
- Chasing losses by gambling more to try to recover money lost
- Hiding your gambling activities from friends and family
- Gambling to escape problems, stress, or negative emotions
- Feeling irritable or anxious when not gambling
- Neglecting work, family, or other important responsibilities
- Borrowing money or going into debt to fund gambling
- Lying about the amount of time or money spent gambling
- Failed attempts to cut back or stop gambling
- Experiencing financial, relationship, or legal problems due to gambling
Self-Help Tools & Responsible Gaming Features
Most licensed online gaming providers offer tools to help you stay in control:
- Deposit Limits: Set a maximum amount you can deposit within a specific timeframe
- Loss Limits: Set a maximum amount of losses you are willing to accept
- Reality Checks: Receive regular reminders about how long you have been playing and how much you have spent
- Time-Out/Cool-Off Periods: Take a break from gambling for a set period
- Self-Exclusion: Voluntarily exclude yourself from gaming accounts for an extended period
Use these tools proactively to maintain responsible gaming habits.
Support Organisations & Help Resources
If you or someone you know is struggling with problem gambling, help is available. The following organisations provide confidential support:
New Zealand
- Problem Gambling Foundation (PGF) – Free counselling and support services for problem gambling in Aotearoa New Zealand. Website: www.pgf.nz | Phone: 0800 664 262 (free call)
- Gambling Helpline – 24/7 confidential helpline. Phone: 0800 654 655
International Support Services
- GamCare (United Kingdom) – www.gamcare.org.uk
- GamStop (United Kingdom) – National self-exclusion scheme. www.gamstop.co.uk
- Gambling Help Online (Australia) – www.gamblinghelponline.org.au
- Responsible Gambling Council (Canada) – www.responsiblegambling.org
- National Council on Problem Gambling (USA) – www.ncpgambling.org
If You Need Help, Reach Out Today
Problem gambling is a serious issue, but recovery is possible with the right support. If you are struggling with gambling, please contact one of the organisations listed above. There is no shame in asking for help—counsellors are trained, confidential, and ready to assist you.
Remember: Gambling should be fun. If it is no longer enjoyable, it may be time to seek support.